POLICIES

  • All refunds, if applicable, will be made by Cheque payable to the payee in question.

 

  • If a booking is cancelled before 30 days of check-in time, there will be no retention charges.

 

  • If a booking is cancelled before 10 days and within 30 days of check-in time, there will be retention charges of 10% of Room Tariff.

 

  • If a booking is cancelled before 3 days and within 10 days of check-in time, there will be retention charges of 25% of Room Tariff.

 

  • If a booking is cancelled within 72 hours of check-in time, there will be 100% cancellation charges of Room Tariff.
  • The rooms can be transferred to another date of booking subject to availability of rooms during the said period.

 

  • If a booking is transferred before 10 days of check-in time, there will be no charges.

 

  • If a booking is transferred before 3 days and within 10 days of check-in time, there will be retention charges of 10% of Room Tariff.

 

  • If a booking is transferred before 24 hours and within 3 days of check-in time, there will be retention charges of 50% of Room Tariff.

 

  • If a booking cannot be transferred within 24 hours of check-in time, there will be 100% retention charges of Room Tariff.